Terms & Conditions

ICONIC ESCAPES GROUP LTD. ("ICONIC ESCAPES") Company number 15644173, United Kingdom, London, 14 stourcliffe street. W1H 5AQ. General Terms and Conditions for any person using ICONIC ESCAPES services. These Conditions apply to all services ordered from or provided to a person or persons, acting as an individual or as part of an organisation or company, by ICONIC ESCAPES GROUP LTD (hereinafter referred to as “ICONIC ESCAPES”) and by requesting services from ICONIC ESCAPES you agree that these conditions shall apply to those services and your order.

1. DEFINITIONS AND INTERPRETATION

1.1. In these Conditions, the following definitions apply:

Benefits: means the benefits made available by Suppliers.
Conditions: these terms and conditions as amended from time to time in accordance with clause 10.5.
Free Joining: means acceptance of a Membership application, in accordance with clause 3.1.
Member: a person registered as a member
Membership: means acceptance of a member to join our traveller community
Payment Card: has the meaning given in Clause 3.7.
Website: means the website located at www.iconicescape.co.uk
Email: reservation@iconicescape.co.uk
Request: means a request placed by a Member or Customer or any other person making an enquiry with ICONIC ESCAPES to arrange the supply of goods and/or services from a third party on the persons, the person’s organisation or Member's behalf.
Services: means the supply of goods and services, physically tangible or not, by ICONIC ESCAPES to a person or organisation, or as part of their Membership to anybody receiving services from ICONIC ESCAPES.
Supplier: means a supplier engaged by ICONIC ESCAPES on behalf of and as agent for a customer to provide goods and/or services to that Member and or customer.
Customer or any person means any natural person receiving services from ICONIC ESCAPES, either as an individual or as part of an organisation or company.

1.2. In these Conditions, the following rules apply:

(a) a person includes a natural person, corporate or unincorporated body (whether or not having separate legal personality);
(b) a reference to a party includes its personal representatives, successors or permitted assigns;
(c) a reference to a statute or statutory provision is a reference to such statute or statutory provision as amended or re-enacted. A reference to a statute or statutory provision includes any subordinate legislation made under that statute or statutory provision, as amended or re-enacted;
(d) any phrase introduced by the terms including, include, in particular or any similar expression, shall be construed as illustrative and shall not limit the sense of the words preceding those terms; and
(e) a reference to writing or written includes e-mails.

1.4. Accuracy of Website Information:

A) All information provided on our website is accurate to the best of our knowledge at the time of publication. However, ICONIC ESCAPES assumes no liability for any reliance on this information. We strongly recommend that customers independently verify all details before proceeding with any bookings. Errors, omissions, or inaccuracies may occur, and ICONIC ESCAPES is not responsible for such errors. Customers should conduct their own research to ensure the accuracy of the information.
B) Our website may contain links to third-party websites. These links are provided for convenience and informational purposes only. Once you leave our website and access a third-party site, you are subject to the terms and policies of that website. ICONIC ESCAPES assumes no responsibility for the content, accuracy, or compliance of these external sites. It is your responsibility to ensure that your use of these sites complies with any applicable laws or regulations.

2. MEMBERSHIP APPLICATIONS

2.1. All Membership applications are subject to acceptance by ICONIC ESCAPES at its sole discretion. ICONIC ESCAPES shall notify applicants in the event that his or her Membership application has been accepted. ICONIC ESCAPES is under no duty to disclose its reasons for rejecting any Membership application at any time.

2.2. You are obliged to provide correct personal details when you apply for Membership. Failure to do so may invalidate your Membership and any subsequent transactions. Your responsibility to provide accurate information is a continuing obligation and you must notify ICONIC ESCAPES promptly in the event that any information provided by you in connection with your Membership changes.

2.3. ICONIC ESCAPES operates offices based in the United Kingdom.

2.4. ICONIC ESCAPES will issue you with a Membership Joining latter or invitation as acceptance of join by any of this options email, physical address, personally via phone, social media, verbal, or any other communication options.

2.5. Your Membership is personal to you. You are responsible for ensuring that no one (other than your personal assistant on your behalf, where applicable) uses your Membership.

2.6. Access to and use of your personalised Membership section of the Website is through a combination of user name and password. You are solely responsible for maintaining the confidentiality of your user name and password and you agree to notify ICONIC ESCAPES immediately if you believe that there has been any breach of security, including the unauthorised use of your name and password.

2.7. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with the ICONIC ESCAPES privacy policy, further details of which are set out in Clause 10.1. Please note that all information you provide to us is stored on our secure servers. Any payment transactions carried out by us or our chosen third-party provider of payment processing services will be encrypted using Secured Sockets Layer technology.

3. MEMBERSHIP ACCEPTANCE, CANCELLATIONS, AND COMMUNITY GUIDELINES

3.1. Membership Invitation and Application Process

Membership to the Iconic Escapes community is by invitation only or through a formal request by an existing member or customer. No membership fees or joining fees are charged at any point for participation in the community. Acceptance into the membership is at the sole discretion of Iconic Escapes, and confirmation will be provided upon acceptance of your membership application.

Iconic Escapes reserves the right to decline any membership application at its discretion, without any obligation to disclose the reasons for the refusal. This policy ensures that the community remains exclusive and in line with the standards of ICONIC ESCAPES.

3.2. Community Engagement

3.2.1. For the purposes of these Terms and Conditions, "Member," "Customer," and "Membership" refer to individuals or organisations receiving services from ICONIC ESCAPES. These terms are used interchangeably throughout the document, except where otherwise noted.

However, the distinction is that Members are individuals who have been accepted into our community, either by invitation or upon request. Membership is primarily used for marketing purposes and grants Members additional privileges, including but not limited to:

A) Early Access: Members are often the first to be informed about deals, discounts, events, and exclusive services provided by third-party suppliers. However, early access is not guaranteed and is subject to the discretion of ICONIC ESCAPES. These privileges are subject to availability and may not be available at the time of booking. ICONIC ESCAPES cannot guarantee that members will receive better prices than non-members, as all offers are contingent on supplier confirmation and the specific circumstances of the booking.
B) Exclusive Invitations: Members may receive invitations to join private social media groups, attend special events, or gain privileged access to certain services curated by our exceptional suppliers.

3.3. Cancellation of Membership

Members may choose to leave the community at any time. If you wish to cancel your membership, you can do so by providing us written notice via email or another acceptable communication method. As no fees are charged, there will be no financial implications upon cancellation.

3.4. Cancellation by ICONIC ESCAPES

ICONIC ESCAPES reserves the right to cancel or suspend your membership at its discretion, at any time, without needing to provide justification. Additionally, Iconic Escapes may terminate your membership if you have not actively used any of the services or benefits for more than three consecutive months. In cases of cancellation, you will be informed in writing, and the membership will be terminated with immediate effect.

3.5. No Renewal or Recharging Policies

As ICONIC ESCAPES membership does not involve fees, there is no renewal process or recharging for subsequent years. Membership continues indefinitely unless cancelled by the member or ICONIC ESCAPES.

3.6. Membership Responsibilities

While membership does not carry a financial obligation, members are expected to adhere to the community guidelines and behave in a manner that reflects positively on the Iconic Escapes community. Failure to do so may result in the termination of your membership.

3.7. Payment to Third-Party Suppliers

ICONIC ESCAPES may facilitate payments to third-party suppliers on behalf of its Members and Customers for services or products arranged through ICONIC ESCAPES. While these payments are processed for your convenience, ICONIC ESCAPES does not act as a credit provider or lender. Members and Customers are responsible for reimbursing ICONIC ESCAPES for any payments made on their behalf to third-party suppliers. Payment terms, including deadlines for reimbursement, will be communicated prior to confirming any booking or arrangement. Failure to reimburse ICONIC ESCAPES within the agreed timeframe may result in the suspension or termination of membership or services.

In addition, ICONIC ESCAPES may, at your request, purchase goods or services on your behalf. If such a transaction involves extending credit, you authorise ICONIC ESCAPES to charge the credit amount to your payment card immediately.

4. SUPPLY OF SERVICES

4.1. ICONIC ESCAPES shall supply the Services to any person who has made an accepted and acknowledged request on an on demand bases, and more specifically to the Member during the Membership in accordance with the Member's particular Requests, provided that ICONIC ESCAPES shall not be required to provide or facilitate the supply of goods and/or services that it deems at its sole discretion may violate applicable laws, standards and/or regulations or may offend taste and decency in the relevant jurisdiction.

4.2. ICONIC ESCAPES shall use its reasonable endeavours to meet any performance dates specified, but any such dates shall be estimates only and time shall not be of the essence for performance of any Services.

4.3. ICONIC ESCAPES shall have the right to make any changes to the Services which are necessary to comply with any applicable law or safety requirement, or which do not materially affect the nature or quality of the Services, and ICONIC ESCAPES shall notify the Member or Customer in any such event.

4.4. Services will be provided in English or Russian.

4.5. You acknowledge that ICONIC ESCAPES reserves the right to accept commissions upon the supply of products or performance of services by any Supplier.

4.6. Telephone calls to ICONIC ESCAPES may be monitored or recorded for training and quality control purposes.

4.7. ICONIC ESCAPES shall provide the Services using reasonable care and skill and, as far as reasonably possible, in accordance with your Requests and reasonable instructions from time to time.

4.8. Events Tickets:

(a) ICONIC ESCAPES may be able to obtain "best tickets" for you in relation to sold out events through one of its ticket agent partners. Please note that by instructing ICONIC ESCAPES to obtain such tickets on your behalf you are agreeing to purchase tickets above face value and the total cost may include a service charge to ICONIC ESCAPES in respect of our provision of services to obtain the seats for you. ICONIC ESCAPES is not the seller of the tickets and is not responsible for fulfilment of your order.
(b) All such tickets and ticket agent partners (who shall be the seller in respect of the transaction) shall have their own terms and conditions (which we suggest you should read). Such terms and conditions are likely to include terms which state that sales of tickets are final and no refunds shall be issued after the purchase has been made. ICONIC ESCAPES shall not be able to provide you with any refund or obtain any such refund on your behalf.
(c) In the event of a show being cancelled directly by the artist/promoter, it may be possible to obtain a refund of the face value of the relevant tickets.
(d) ICONIC ESCAPES or its ticket agent partner will despatch your tickets through delivery agents at standard rates. Please note that ICONIC ESCAPES shall not be liable for any failure by delivery agents to deliver your tickets.

4.9. Hotels and Flights

(a) To make a booking with ICONIC ESCAPES, please contact us by e-mail or telephone, or any other official communication method based on our website addresses and telephone numbers detailed on our Website or in your Membership latter. Our staff will then prepare a travel proposal for you based on your requirements. The travel proposal will set out the price of the travel arrangements and when payment of the price will be invoiced and payable.
(b) Once we have received your confirmation email to proceed and deposit payment, we will then go ahead and request confirmation from our partners/suppliers. Until we have confirmation back from our partners/suppliers in writing we are unable to confirm your trip. We will then advise you of confirmation once written confirmations have been received.
(c) Please carefully check all details set out in the travel proposal and confirm the booking in writing. When we have received your confirmation, we will then issue a confirmation invoice for payment of the price of the booking. Please carefully check the confirmation invoice and notify us immediately if any details are incorrect or incomplete and we will reissue the relevant invoice. Your booking will be accepted by us when we have received payment of the confirmation invoice and booked your travel arrangements. Processing your payment is not a guarantee or representation that your requested arrangements will be provided or confirmed. Payments for bookings may be made online through secure payment gateways. Your booking is not confirmed until full payment is received and a confirmation email has been sent to you.
(d) We will do our best to accommodate any special requests but unfortunately we cannot guarantee that these will be met in every case. We will not be liable if any special request is not met. Customers should communicate any special requests at the time of booking.
(e) Your tickets and other travel documents will normally be issued between 10 and 14 days prior to the date of travel. The nature of the holidays we arrange means we are often not in a position to confirm every requested element at the time of booking. Once the key elements of your holiday (flights, accommodation etc.) are booked and confirmed, we will then complete the remainder of itinerary.
(f) Where we are acting as a travel agent on behalf of another travel provider/operator, we act as agent only for such third parties and all bookings will be subject to the terms and conditions of the relevant third party providers. We accept no liability under such terms and conditions or in respect of any act or omission of any third party provider. Your contract for travel services will be between you and the third party provider only.
(g) Unless otherwise specified in your travel proposal and confirmation invoice, where the booking is confirmed more than 8 weeks before the date of travel, a deposit of 10% of the total booking price will be payable to secure your booking with the balance of the booking price payable prior to the date of travel on the dates specified in your travel proposal and final invoice. Where the booking is confirmed within 8 weeks of the date of travel, payment of the total booking price will be due and payable within 7 days of the date of issue of the confirmation invoice.
(h) Unless otherwise specified the price of your booking as shown on your confirmation invoice is guaranteed until the end of that same business day and will not be subject to any changes (other than changes made in accordance with these Terms and Conditions). We will not be liable for any changes in currency exchange rates. Where any payment is not received by the due date for payment as specified in the confirmation invoice or any subsequent invoice, ICONIC ESCAPES reserves the right to cancel the booking with immediate effect and retain your deposit.
(i) On some occasions requested travel services are sold as a complete package as supplied by third parties. We do not create our own packages or tours. We do not offer pricing breakdowns for tour inclusions. Costs represent a complete package of arrangements and no itemisation of costs will be rendered.
(j) We will do our best to assist you if you wish to alter your travel arrangements subject to availability. If you wish to make changes to your booking, you (the person first named in the travel proposal) must submit your request in writing to writing by e-mail. Any changes to a confirmed booking will be subject to a fixed administration fee of £100. Where changes are made to your booking, you shall be liable to pay the administration fee plus any other applicable change fees immediately upon being invoiced by ICONIC ESCAPES. Please note scheduled airlines normally regard name changes as a cancellation and rebooking and any such alteration may incur a 100% cancellation charge in respect of the air fare.
(k) In certain circumstances, we may be required to make changes to your travel arrangements. We plan your travel arrangements in advance of your holiday using independent suppliers such as airlines, hotels, local transport operators and guides, over whom we have no direct control. We reserve the right to make minor changes to your travel arrangements without notifying you. However, where we have made a material change to your booking we will notify you as soon as reasonably practical. For the avoidance of doubt, a material change includes but is not limited to, a change of flight time by more than 12 hours, a change of international airport (except between airports serving the same city), a change of destination or a change to a lower standard accommodation or lower priced accommodation. Where a material change is necessary we will provide you with three alternatives to the original item which is subject to change. You may accept one of these alternative options, change your booking to another available holiday, or cancel the booking and receive a full refund of the price. If you choose an alternative holiday which exceeds the price paid for your holiday you must pay the difference. Where the alternative holiday is less than the price paid for your holiday, the Company will refund the difference in price.
(l) If the amendment results in the price of your holiday reducing by more than 10%, this will be deemed a part cancellation and cancelation charges will apply to the cancelled portion of the holiday in accordance with the Cancellations section below. Please note that some accommodation is priced according to the number of people in the booking. If you wish to change the size of your party, the per person cost of the holiday for other members may increase significantly and that some airline tickets (e.g. advance purchase and net fare tickets) cannot be changed once booked, without incurring considerable cost.
(m) If you alter your travel arrangements yourself or through another travel operator, ICONIC ESCAPES will not be liable for any additional costs you may incur including, but not limited to, costs of onward travel as a result of such alterations.
(n) All cancellations must be notified by you (the person first named in the travel proposal) to ICONIC ESCAPES as soon as possible in writing by e-mail. Cancellations will be effective on the day notice of cancellation is received by us.
(o) We strongly recommend that you take out adequate travel insurance to cover you against loss of your deposit and/or cancellation fees. Please note that in certain circumstances, airlines, hotels and other suppliers may have applied ticketing conditions under which higher cancellation charges to those shown above are chargeable. In such circumstances, you will be liable to pay the cancellation charge listed above together with any additional cancellation charges charged by suppliers.
(p) Any special requirements, allergies and dietary restrictions must be disclosed to the Travel Designer at the time of booking. Any special requests or requirements do not form part of these Terms or of the contract between you and ICONIC ESCAPES, but are on an informative bases and we shall do our best to share this information with the suppliers of the services you are purchasing. Your Travel Designer is not liable for any failure for other parties to accommodate or fulfil such requests. It is the travellers responsibility to ensure they take appropriate precessions and advise directly and local any of the purchased suppliers of their special requirements.
(q) We reserve the right to cancel your booking in circumstances where we are forced to do so due to reasons beyond our control. In such circumstances, we will use our best endeavours to find and offer another booking for you at the same price. Where we are not able to offer you an alternative booking or you do not wish to accept the alternative booking altered, we will provide you with a full refund of all monies paid by you.
(r) We do our best to ensure that all prices shown on our travel proposals are correct and kept up to date. However, occasionally incorrect prices may be listed due to an error. In such cases we will notify you as soon as reasonably practicable of the correct price. If you do not wish to accept the correct price notified to you, you will be given the choice of alternative travel arrangements at the original price or to cancel your trip and receive a full refund of all monies (excluding any non-refundable deposits) paid to that date.
(s) Many airlines require the full name of all passengers travelling. We will therefore ask you at the time of booking to provide us with the first forename (as shown in passport) as well as titles and surnames of all passengers. You are responsible for ensuring you have valid passport(s) with at least 6 months validity from the date of return of travel and with at least 3 blank consecutive pages to allow for visas, entry and departure stamps, etc.
(t) You are also responsible for ensuring you have valid visas, health documents, insurance, driving licences and any other entry or other travel requirements of the country you are travelling to. ICONIC ESCAPES cannot accept liability for any failure to obtain any such documents or meet any requirements of entry. We have no obligation to advise you of any requirements in any country. All travellers are expected to check all conditions and rules of travel as applicable for their own personal circumstances and situation. All advice about travelling abroad, including the latest information on any relevant pandemic restrictions are supplied on an information bases, and are done so to the best of ICONIC ESCAPES understanding and ICONIC ESCAPES cannot be held liable for any errors or omissions that may result in any interruption to the individuals travel. Ultimate responsibility is on the traveller to ensure they are fully aware of all restrictions and conditions relating to their travel, including but not exclusively pertaining to any pandemic, natural disaster, war and conflict, Visa and passport requirements.
(u) You are responsible for your arrival at the stated departure times and locations of travel and you will be liable for any loss or damage suffered as a result of any failure to do so.
(v) The Foreign & Commonwealth Advice Unit may issue information about your holiday destination. You are advised to check this information on the Internet under the address www.fco.gov.uk . Under EU Regulation 261/2004 you may have rights in some circumstances to refunds and/or compensation from your airline in cases of being denied boarding, cancellation or delay to flights. Full details of these rights will be published at EU airports and will also be available from airlines. However reimbursement in such cases will not automatically entitle you to a refund of your holiday cost from us. If any payments are due to you from us, any payment made to you by the airline will be deducted from this amount.
(w) When you make a booking with us, you accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss (reasonably estimated if not precisely known) must be made direct to the third party supplier who has suffered the damage or loss or to us as soon as possible. If the actual cost of the loss or damage exceeds the amount paid where estimated, you must pay the difference once known. If the actual cost is less than the amount paid, the difference will be refunded. You will also be responsible for meeting any claims subsequently made against us and all costs incurred by us (including our own and the other party’s full legal costs) as a result of your actions. In addition, loss or damage to your own personal property is at your sole risk. You should ensure you have appropriate travel insurance to protect you.
(x) In the event of any delay to your flights, we will do our best to assist you in making alternative travel arrangements to get you to your destination. We use the scheduled services of the world's major international airlines. These are rarely subject to lengthy delays. In the unlikely event of a delay, arrangements for meals, overnight accommodation, etc. should be met by your airline. Conditions of carriage are available on request.
(y) We will book independent suppliers to provide most accommodation, travel, tour and other arrangements. All bookings are subject to the terms and conditions of these third party suppliers, including any limitations or exclusions of liability. Our liability will be limited in accordance with and/or in an identical manner to (a) the contractual terms of the suppliers who provide any elements of your travel arrangements; and (b) where any relevant international travel conventions apply, including but limited to, the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation.
(z) Member and Customers must ensure they meet the entry requirements of their destination country and secure appropriate travel insurance. ICONIC ESCAPES strongly recommends obtaining comprehensive travel insurance.

4.11. Means of Payment

Payment can be made any number of ways, however you must advise how you will be paying in advance of any enquire as this can affect how the service will be invoiced, Regardless of the form of payment you chose to use, we will need a credit card number in order to confirm any booking until the full payment is received. We can issue invoices in Sterling for bookings in Scotland, England and Wales, Euros for bookings in Ireland and Europe, and US Dollars for elsewhere.
ICONIC ESCAPES may provide you with a secure link to pay for services directly online. Alternatively, we may take your card details to process payment directly with the supplier on your behalf. By providing your payment details, you authorise ICONIC ESCAPES or Supplier to charge your card for the agreed amount.
Security: We ensure that all payment processes are conducted through secure and encrypted methods to protect your personal and financial information.

5. PLACING A REQUEST

5.1. Members and customers may place Requests by telephone, e-mail, or text messages, or any official form on our website.

5.2. Members should always contact their membership manager in the first instance to manage all Requests. General customers must contact the general contact channels for the first available agent.

5.3. ICONIC ESCAPES, acting reasonably, reserves the right to withdraw any of the Services and/or to refuse to accept any Requests at its sole discretion.

5.4. If ICONIC ESCAPES is unable or not obliged to deal with any Request, it will inform the Members and customers as soon as reasonably practicable.

5.5. You undertake that all details you provide to us for the purpose of booking, ordering or purchasing products or services are correct, that the debit, credit and/or Payment Card you use from time to time is your own and that you have sufficient funds to cover the cost of the product or service.

5.6. From time to time the procurement or provision of certain services, products or benefits may incur a ICONIC ESCAPES services fee or handling charge (of which you will be notified in advance, and which may vary) and in such event you hereby authorise ICONIC ESCAPES to debit your Payment Card with any such handling charges or, alternatively, to invoice you in respect of such fees or charges.

6. CANCELLATIONS, REFUNDS AND RETURNS

6.1. The Members and customers acknowledge that the sales contract for the supply of goods and/or services made as a result of a Request is between the Members and Customer, and the relevant Supplier and ICONIC ESCAPES is not a party to such contract. Cancellation of contracts with Suppliers should be addressed with the Supplier directly and will be subject to the relevant Supplier's policies.

6.1.2. Third-Party Supplier Cancellation Policies: Members and Customers acknowledge that any bookings made through ICONIC ESCAPES are subject to the cancellation, amendment, and refund policies of the relevant third-party suppliers. ICONIC ESCAPES will facilitate the communication of these policies, but it is the responsibility of the Member or Customer to understand and accept these terms prior to finalising any booking.

6.2. If a Request for a specific product or service is not available, ICONIC ESCAPES may offer you substitute products or services of a similar description and standard. You may at your sole discretion refuse acceptance of such substitute products and/or services and request a full refund in the event that payment has already been made to the Supplier for the unavailable product or service.

6.3. All descriptions of any products, services or Benefits on the Website have been approved by the relevant Supplier. ICONIC ESCAPES shall not be liable for inaccurate or misleading descriptions.

6.4. Payment for all products and services shall be due immediately upon acceptance of the order by the relevant Supplier.

6.5. The Member or Customer further acknowledges that for goods purchased on his or her behalf by ICONIC ESCAPES directly from a Supplier, returns and exchanges will be subject to the terms and conditions of that Supplier and returns or exchange of goods purchased may not always be permitted. In circumstances where ICONIC ESCAPES is asked to source a specific item for a Member or Customer, ICONIC ESCAPES shall inform the Member or Customer of the refund and exchange policy of that Supplier in advance. ICONIC ESCAPES shall not be liable to the Member or Customer where a Supplier does not accept the return or exchange of an item. It is also at ICONIC ESCAPES discretion to impose its own additional restriction and conditions to protect its interests, financial and intellectual.

6.6. It shall be the Members and Customers sole responsibility to retain all proof of return of goods to a Supplier, we recommend returning the goods by registered delivery, or by any other similar means of ascertaining the date of the return dispatch and tracking the return.

6.7. We will inform you when we become aware that a refund of an order has been processed by a Supplier.

6.8. Where orders are delivered outside the UK, any applicable customs duties and sales taxes shall not be refundable through ICONIC ESCAPES. It shall be the Members and Customers sole responsibility to recover such monies. ICONIC ESCAPES shall have no liability for any items held by any customs or border agency.

6.9. In the case of premium courier services, if the Member or Customer is not at the specified Delivery address to receive their Order at the scheduled time, the Member or Customer may incur further charges for subsequent attempts to re-deliver the goods.

7. SUPPLIERS

7.1. Suppliers are responsible for providing you with the services, products and Benefits you Request us to order on your behalf from time to time. ICONIC ESCAPES shall communicate with Suppliers on your behalf unless it is more appropriate for you to contact the Supplier directly.

7.2. Suppliers may impose their own terms and conditions which, in every case apply to the supply of goods and/or services by that Supplier to you, and such terms and conditions shall be binding upon you at the time of order.

7.3. When ordering a product or service or accessing a Benefit, you may be required to provide your Payment Card details. If you request and authorise ICONIC ESCAPES to use your Payment Card in order to pay a Supplier for products or services, you acknowledge and agree that ICONIC ESCAPES shall have no liability or be responsible in any way whatsoever in respect of the use of your Payment Card provided that ICONIC ESCAPES acts in accordance with the instructions issued by you in relation thereof.

7.4. You acknowledge that the Benefits are subject to availability and may change from time to time without notice.

7.5. If ICONIC ESCAPES performance of any of its obligations under these Conditions is prevented or delayed by any act or omission by the Member or Customer or failure by the Member or Customer to perform any relevant obligation (Member/Customer Default):

(a) ICONIC ESCAPES shall without limiting its other rights or remedies have the right to suspend performance of the Services until the Member or Customer remedies the Member/Customer Default, and to rely on the Member/Customer Default to relieve it from the performance of any of its obligations to the extent the Member/Customer Default prevents or delays ICONIC ESCAPES performance of any of its obligations;
(b) ICONIC ESCAPES shall not be liable for any costs or losses sustained or incurred by the Member or Customer arising directly or indirectly from ICONIC ESCAPES failure or delay to perform any of its obligations as set out in this clause 7.5; and
(c) the Member or Customer shall reimburse ICONIC ESCAPES on written demand for any costs or losses sustained or incurred by ICONIC ESCAPES arising directly or indirectly from the Member/Customer Default.

7.6. Third-Party Supplier Contracts: Any contract for the supply of products or services is made directly between the Member or Customer and the relevant third-party supplier. ICONIC ESCAPES acts solely as a facilitator and is not a party to the contract between the Member or Customer and the third-party supplier. ICONIC ESCAPES accepts no liability for the actions, omissions, or negligence of third-party suppliers.

8. LIMITATION OF LIABILITY

8.1. Nothing in these Conditions shall limit or exclude ICONIC ESCAPES liability for:

(a) death or personal injury caused by its negligence, or the negligence of its employees, agents or subcontractors;
(b) fraud or fraudulent misrepresentation; or
(c) breach of the terms implied by section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession).

8.2. Subject to clause 8.1:

ICONIC ESCAPES shall not be liable to the Member or Customer, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for:

A) Any loss of profits, loss of business, depletion of goodwill, loss of anticipated savings, or loss of goods;
B) Loss of contract or loss of use;
C) Loss, corruption of data or information;
D) Any special, indirect, consequential, or pure economic loss;
E) Costs, damages, charges, or expenses arising under or in connection with their Membership or any business dealings with ICONIC ESCAPES.

8.3. Total Liability and Third-Party Cancellation Policies.

The total liability of ICONIC ESCAPES to a Member or Customer for all losses arising under or in connection with their Membership or business dealings, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no event exceed the total amount paid by the Member or Customer to ICONIC ESCAPES for the specific services giving rise to the claim.

In cases where the services provided by third-party suppliers (e.g., hotels, airlines, tour operators) are subject to their own cancellation or refund policies, the Member or Customer agrees to be bound by those policies. ICONIC ESCAPES acts solely as a facilitator of payments and bookings and is not responsible for any losses, penalties, or lack of refunds due to the cancellation or amendment policies of third-party suppliers.

Members are encouraged to review and understand the specific terms and conditions of third-party suppliers before finalizing any bookings.

8.4. Interpretation of "Member" and "Customer".

For the purposes of these Terms and Conditions, the terms "Member" and "Customer" are used interchangeably. Any reference to "Member" shall be understood to also include "Customer" and vice versa, unless explicitly stated otherwise. Both Members and Customers are subject to the same rights, responsibilities, and limitations of liability as outlined in this agreement.

8.5. Any contract for the supply of products or services is made with the relevant Supplier only. ICONIC ESCAPES acts as an agent for the Supplier and, unless expressly provided otherwise, all your rights and remedies are against the Supplier.

8.4. You acknowledge that any contract entered into by you with any Supplier is an independent contract. ICONIC ESCAPES hereby disclaims any and all liability for any act or omission of any Supplier or any loss incurred by you as a result of any act or omission of a Supplier whether or not arranged through the ICONIC ESCAPES.

8.5. ICONIC ESCAPES shall have no liability to you for any loss, damage, costs, expenses or other claims for compensation arising from Requests or any instructions supplied by you which are incomplete, incorrect or inaccurate or arising from their late arrival or non-arrival, or any Member/Customer Default.

8.6. ICONIC ESCAPES shall not be liable to you or be deemed to be in breach of these Conditions by reason of any delay in performing, or any failure to perform, any of ICONIC ESCAPES obligations in relation to the Services, if the delay or failure was due to any cause beyond ICONIC ESCAPES reasonable control.

8.7. Except as expressly set out in these Conditions, all warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from these Conditions.

8.8. This clause 8 shall survive termination of these Conditions.

9. COMMENCEMENT AND TERMINATION

9.1 These Conditions shall take effect and be binding upon the Member or Customer and ICONIC ESCAPES upon acceptance by ICONIC ESCAPES of your Membership application and or any enquiry or any person`s request. These Conditions shall be applicable for the duration of your Membership or any person`s request and shall only cease to have effect upon the expiry or termination of your Membership or the request. You agree that your only rights and remedies under these Conditions shall be against ICONIC ESCAPES and no other entity.

10. GENERAL

10.1. Privacy and Data Protection

(a) The Services and your Membership are subject to the ICONIC ESCAPES privacy policy, incorporated into these Conditions by reference and set out at the following web address: Privacy Policy which applies at all times in relation to any data that we collect from you.

Data Protection Compliance: ICONIC ESCAPES adheres to all applicable data protection laws, including the UK General Data Protection.

10.1.2. Regulation (GDPR) and the Data Protection Act 2018. When booking services on behalf of others, you confirm that you have obtained the necessary consent to share their personal information for the purposes of processing the booking and any related services.

10.2. Assignment and subcontracting:

(a) ICONIC ESCAPES may at any time assign, transfer, charge, subcontract or deal in any other manner with all or any of its rights under these Conditions and may subcontract or delegate in any manner any or all of its obligations under these Conditions to any third party or agent.
(b) The Member or Customer shall not, without the prior written consent of ICONIC ESCAPES, assign, transfer, charge, subcontract or deal in any other manner with all or any of its rights or obligations under these Conditions.

10.3. Waiver:

(a) A waiver of any right under these Conditions is only effective if it is in writing and shall not be deemed to be a waiver of any subsequent breach or default. No failure or delay by a party in exercising any right or remedy under these Conditions or by law shall constitute a waiver of that or any other right or remedy, nor preclude or restrict its further exercise. No single or partial exercise of such right or remedy shall preclude or restrict the further exercise of that or any other right or remedy.
(b) Unless specifically provided otherwise, rights arising under these Conditions are cumulative and do not exclude rights provided by law.

10.4. Severance:

(a) If a court or any other competent authority finds that any provision of these Conditions (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision shall, to the extent required, be deemed deleted, and the validity and enforceability of the other provisions of these Conditions shall not be affected.
(b) If any invalid, unenforceable or illegal provision of these Conditions would be valid, enforceable and legal if some part of it were deleted, the provision shall apply with the minimum modification necessary to make it legal, valid and enforceable.

10.5. Variation: ICONIC ESCAPES may vary these Conditions from time to time and will notify you of any changes in a timely manner. Notification will be by some or all of the following: ICONIC ESCAPES Newsletter, the Website, by Email or by phone. Your continued use of your Membership constitutes acceptance of such variations to these Conditions.

10.6. No partnership: Nothing in these Conditions is intended to, or shall be deemed to, constitute a partnership or joint venture of any kind between any of the parties, nor constitute any party the agent of another party for any purpose. No party shall have authority to act as agent for, or to bind, the other party in any way.

10.7. Third parties: A person who is not a party to these Conditions shall not have any rights under or in connection with it.

10.7.1. In the event of any inconsistency or conflict between the provisions of this agreement, ICONIC ESCAPES reserves the right to determine, at its sole discretion, which provision shall prevail. The provision deemed by ICONIC ESCAPES to be in its best interest shall be enforced to the fullest extent permitted by law. No interpretation of this agreement shall be made in a manner that would limit the rights and benefits available to ICONIC ESCAPES under any provision herein.

10.8. Governing law and jurisdiction: These Conditions, and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims), shall be governed by, and construed in accordance with, English law, and the parties irrevocably submit to the exclusive jurisdiction of the courts of England and Wales

DISCLAIMER

The informational content of this website is for general information purposes only. The information is provided by ICONIC ESCAPES, and while we endeavor to keep the information up-to-date and correct, we make no warranties of any kind about the completeness, accuracy, reliability, suitability, or availability with respect to the website or the information, products, or services contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including, without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of or in connection with the use of this website.

Through this website, you are able to link to other websites which are not under the control of ICONIC ESCAPES. We have no control over the nature, content, and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorsement of the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, ICONIC ESCAPES takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.